Frequently Asked Questions

Orders within Cairo and Giza are typically delivered in 1–2 business days. For other governorates across Egypt, delivery may take up to 5 business days. All shipments are handled by FedEx for reliable, trackable delivery.

Yes — we offer same-day express delivery for select areas within Greater Cairo (Cairo and Giza). This service requires upfront payment; Cash on Delivery is not available on express orders.

Accepted prepayment methods:

• Online card payment (Visa or Mastercard) at checkout
• InstaPay transfer to our official account
• Direct bank transfer

Once payment is confirmed, your order will be dispatched the same business day.

Yes! We offer free standard shipping on all orders totalling EGP 2,999 or more. For orders below this amount, shipping fees are calculated based on your delivery location and displayed at checkout.

We ship all orders via FedEx. You can track your shipment using the tracking link provided in your confirmation email. For any delivery inquiries, you can also call the FedEx hotline at 19985.

Orders are typically processed within minutes to a few hours during business hours. Once processed, you will receive a confirmation email with your order number and tracking details.

We accept returns and exchanges within 14 days of receiving your order. Items must be unused, unworn, and in their original packaging with all tags and accessories intact. Certain hygiene items such as socks, wristbands, and caps cannot be returned once opened.

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a free return or exchange and cover all shipping costs. Reach us at support@latiendaegypt.com or via WhatsApp.

Once your returned item is received and inspected, refunds are processed within 7–14 working days depending on your bank or payment provider. You may also choose to receive a store credit voucher for the full amount, which is issued immediately.

If the return is due to a defective, damaged, or incorrect item, we cover all return shipping costs. For returns due to personal reasons such as change of mind or ordering the wrong size, the return shipping cost is the customer's responsibility.

Every racket sold by La Tienda Egypt comes with a 6-month warranty from the date of purchase, covering manufacturing defects such as frame cracks, delamination of the carbon layers, and structural failures that occur during normal play.

The warranty does not cover damage from misuse (hitting walls or fences with excessive force), normal wear and tear (paint chips, sweat stains, scratches), accidents, water damage, or unauthorized repairs and modifications.

To start a warranty claim, contact us within the 6-month warranty window via support@latiendaegypt.com or WhatsApp with:

1. Your order number
2. Clear photos of the damage from multiple angles
3. A short description of how the damage occurred

We will assess the claim within 2–3 business days. If the claim is approved, we will arrange a free pickup, inspect the racket, and provide a replacement or repair at our discretion. If you would prefer, we can also offer the value of the warranty as store credit toward a different racket.

We accept a wide range of payment methods for your convenience:

Cards: Visa and Mastercard
Bank Installments: Available with major Egyptian banks — 0% interest, 0% down payment, 0% admin fees
Buy Now, Pay Later: Valu and Souhoola
Digital Wallets: Vodafone Cash, Orange Cash, Etisalat Cash, Meeza, and InstaPay
Cash on Delivery: Available across Egypt

Yes! We offer multiple installment options: Bank installments with major Egyptian banks — 0% interest, 0% down payment, and 0% admin fees. We also accept Valu and Souhoola. Installment options and eligibility are displayed on each product page and during checkout.

Only one promotional offer, discount code, or gift card can be applied per order. Discount codes cannot be combined or applied after an order has been placed.

We categorize all our padel rackets by player level: Beginner, Intermediate, Advanced, Women, and Junior. Each product page includes detailed specifications such as weight, balance, shape, and performance ratings for power, control, spin, and comfort. You can also use our Racket Finder Quiz to get a personalized recommendation based on your playing style.

La Tienda Egypt is an official distributor for the following padel brands: Nox, Bullpadel, Babolat, Wilson, Tecnifibre, Siux, Drop Shot, Brisk, and Bonelli. All products on our website are 100% authentic and sourced directly from the brands — we never sell replicas or third-party stock. From rackets and shoes to bags and accessories, every item comes with full brand warranty and guarantee.

Absolutely. La Tienda Egypt is an official distributor for all the brands we carry. Every product is sourced directly from the brand and is guaranteed authentic. All our rackets come with a 6-month warranty. We never sell replicas, counterfeits, or third-party stock.

To start playing padel, you'll need three essentials:

1. A racket — for beginners, look for a round-shape racket (more forgiving with a larger sweet spot). Browse our Beginner collection.
2. Padel balls — pressurized padel balls (not tennis balls). A 3-ball can goes a long way.
3. Court shoes — flat-soled court shoes with herringbone tread for grip on the artificial turf.

Optional but recommended: a padded bag, an overgrip, and a wristband. Our starter bundles include everything you need at a discounted bundle price.

Padel rackets are very different from tennis rackets:

• No strings — padel rackets are solid, made from carbon fiber and EVA foam
• Smaller and shorter — typically around 38mm thick and 45cm long, designed for control in tight spaces
• Drilled face — small holes across the surface aid spin and aerodynamics
• Lighter — typically 350–390g vs 280–330g for tennis

You cannot use a tennis racket in padel — they're not designed for it and will not perform.

Children as young as 5 or 6 years old can start padel with a junior-sized racket. The key is matching racket size and weight to the child's height and strength — using an adult racket too early can cause poor technique and even wrist injury.

We carry junior padel rackets designed specifically for younger players. Browse our Junior collection or contact us for a recommendation based on your child's age and height.

To keep your racket performing at its best:

• Wipe the surface and grommets with a slightly damp cloth after each session — never submerge or use harsh cleaners
• Keep the racket away from extreme heat (do not leave it in a parked car in summer) — high temperatures damage the carbon and EVA core
• Use a head protector tape to absorb impacts during play — it dramatically extends frame life
• Replace your overgrip when it loses tackiness or starts to fray (typically every 4–8 sessions for regular players)
• Store your racket in a thermal cover or padded bag when not in use

Most regular players replace their overgrip every 4–8 sessions, or when it loses its tacky feel. If you sweat heavily or play in humid conditions, you may want to change it more often. A fresh overgrip prevents the racket from slipping and reduces strain on your wrist and elbow.

Yes! Our Racket Fix service repairs damaged padel rackets using professional-grade carbon fiber and fiberglass materials — no glue or epoxy. Whether your racket has cracks, chips, or frame damage, our team can restore it. Visit our Racket Fix page to submit a repair request, or contact us via WhatsApp.

Yes! We offer a Racket Customization service that includes:
Name printing: EGP 75 per character
Flag sticker: EGP 200
Visit our customization page to submit your request and we will have your racket personalized and ready for you.

Yes! We work directly with padel clubs, academies, schools, and corporate teams across Egypt. We can arrange volume pricing, dedicated account support, and custom branded gear for organizations.

For inquiries, email info@latiendaegypt.com with your organization name, expected order size, and what you're looking for. We'll get back to you within 1–2 business days with a tailored quote.

Once your order is processed and shipped, you will receive a confirmation email with a tracking number and link. You can use this to track your package on the FedEx website, or call their hotline at 19985. You can also contact us directly for an update on your shipment status.

Our customer support team is available through multiple channels:
WhatsApp: +20 155 573 9866
Email: support@latiendaegypt.com
We aim to respond to all inquiries within a few hours during business days.